10 Best Practices when Migrating from BMC Remedy to ServiceNow

July 25th, 2016 | by

One of the most frequently asked questions that we receive from our customers is how to handle the complex migration between BMC Remedy to ServiceNow. In this post, we share 10 best practices based on our experience in handling several such migrations between Remedy and ServiceNow.
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customer service management - defect management

Battle of the Service Clouds Part 4: Integrated Service Operations – Salesforce vs ServiceNow

July 7th, 2016 | by

In Parts 1, 2, and 3 of this series we compared Salesforce Service Cloud and ServiceNow Customer Service Management, and showed why ServiceNow had the edge when it comes to customer service. In this post, we go deeper, looking at integrated service operations. Read more »


Battle of the Service Clouds Part 3: Transforming Customer Experience – Salesforce vs ServiceNow

June 28th, 2016 | by

In Part 1 of the series, we saw what makes ServiceNow superior to Salesforce when it comes to managing Customer Service. In Part 2 of the series, we saw how ServiceNow makes Customer Support teams more effective and efficient by providing them with holistic information. In this concluding part, we will see how ServiceNow actually lets you manage the entire process of Customer Service Management. Read more »


Battle of the Service Clouds Part 2: Upgrading Customer Support – Salesforce vs ServiceNow

June 22nd, 2016 | by

In Part 1 of the series, we saw what makes ServiceNow the preferred tool when it comes to Customer Service Management. By moving away from the Quick Response approach of traditional CRM to a Quick Resolution approach of Service Management, ServiceNow goes over and above customer engagement. It links back end processes to deliver what customers actually want. Read more »


Battle of the Service Clouds Part 1: From Quick Response to Quick Resolution – Salesforce vs ServiceNow

June 11th, 2016 | by

Circa 2009: The focus of Customer Service was Quick Response. As long as the customer got a quick acknowledgement of his query, he was happy. “We are looking into it and will get back to you shortly.” – This would have easily sufficed. But the world of customer support needed more. Read more »

service management trends

Knowledge16 – Four Emerging Trends in Enterprise Service Management

June 1st, 2016 | by

In the previous post, we saw how enterprises can transform employee experiences in the workplace by providing them systems that are not only connected but also intuitive with seamless flow of information. In this post, we will talk about four emerging trends in Enterprise Service Management that were identified at Knowledge16.  Read more »

SynQ at Knowledge16

Knowledge16 – Transforming Employee Experiences in the Workplace

May 30th, 2016 | by

From May 15th to May 20th, the SynQ team was at ServiceNow’s Knowledge16 Summit rubbing shoulders with some of the best minds in the service management industry. With more than 10,000 attendees, it was exciting to see how far the service revolution has come.  Read more »


Campaign Monitor vs MassMailer – Which is the better mass email tool for Salesforce?

May 4th, 2016 | by

In our previous posts on MassMailer, we did extensive comparisions with all of the top email marketing solutions for Salesforce. In this post, we do a comparison between MassMailer and another capable email marketin tool Campaign Monitor. We focus more on their ability to send out mass email campaigns from within Salesforce.
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Speed up critical HR processes by integrating Workday and ServiceNow

May 4th, 2016 | by

Workday is a popular Human Resources Management System (HRMS). It acts as the central hub of collaboration for HR teams. With the rise of ServiceNow, there is an opportunity to further simplify HR processes by augmenting Workday’s capabilities with that of ServiceNow. In this post, we discuss how integrating Workday and ServiceNow can benefit your HR team. Read more »