security-integrations

Enabling Security Operations through ServiceNow’s Orchestration, Automation & Workflow Capabilities

November 2nd, 2016 | by

What do you do when you know that there is a data security breach in your enterprise? Your security operations team checks if any information was lost, teams like HR, Audit and Legal get involved, the IT team works to figure out which machines were affected and bring them offline. It takes another couple of weeks to fix the issue and get your support team to inform customers that their data is safe (or not safe). Several email threads and phone calls between IT and Security teams further complicate the process. Is there a way which could make the entire process simpler, faster and more effective?

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ServiceNow eBonding Integration Enables Modern Support Ops

October 27th, 2016 | by

In a fast changing business world, the key to happy customers is a proactive resolution of issues. As a Managed Service Provider (MSP) your customers get more and more demanding, and you need to leverage technology to provide solutions that meet your customers’ requirements. Read more »

Customer-data-quality-servicenow-csm

Why Customer Data Quality is Vital for ServiceNow CSM

October 27th, 2016 | by

Customer data quality is a perception or an assessment of data’s fitness to serve its purpose in a given context. In this post we look at the importance of ensuring high data quality for ServiceNow CSM. Read more »

expanding-service-management-beyond-IT

Expanding Service Management Beyond Your IT Department

October 27th, 2016 | by

Service management solutions have traditionally been used by IT departments to support the technology needs across the organization. Many IT departments have successfully adopted service management principles and are utilizing tools for IT-related services. Read more »

ServiceNow-Mobile

Breaking Desktop Dependency: ServiceNow’s Mobile Approach Part 1/3

October 27th, 2016 | by

‘Mobile’ is rapidly gaining importance in the business world. Gone are the days when employees had a 9 to 5 schedule, tethered to their desktops. Today’s employees need to be available and able to work on‑the‑go, from anywhere, on any device. And business leaders expect IT to easily support this seamless work‑anywhere experience.

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ServiceNow-Case-Escalation-&-Routing

Handling Case Escalation & Routing to Service Providers and Vendors in ServiceNow

October 27th, 2016 | by

Case escalation and routing are an integral part of any Customer Service Management system. They control how support requests are handled and by whom. It becomes all the more crucial when multiple service providers and vendors are on board. Read more »

Automating-ServiceNow-Workflows

Benefits of Automating your ServiceNow Workflow & How SynQ can Help

October 27th, 2016 | by

 

What if you could instantly improve an internal process and have it updated for everyone in your organization? What if you could get rid of paper forms for simple requests like getting a new laptop for a new employee? What if your employees did not have to wait for approvals from seniors for mundane tasks?

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Best of All possible Worlds: Integrate ServiceNow, Salesforce and Jira

October 13th, 2016 | by

In our series on battle of the service clouds, we saw how Salesforce’s CRM based approach to Customer Service is incomplete and leaves a lot to be desired. This gap is filled by ServiceNow which approaches Customer Service from the point of view of IT service management.
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Integrating-NetSuite-with-ServiceNow

Integrate NetSuite with ServiceNow Using SynQ

September 30th, 2016 | by

NetSuite is a unified business management suite, encompassing ERP/Financials, CRM and ecommerce. NetSuite groups its services into four main suites plus NetSuite OneWorld: Read more »