Battle of the Service Clouds Part 2: Upgrading Customer Support – Salesforce vs ServiceNow

June 22nd, 2016 | by

In Part 1 of the series, we saw what makes ServiceNow the preferred tool when it comes to Customer Service Management. By moving away from the Quick Response approach of traditional CRM to a Quick Resolution approach of Service Management, ServiceNow goes over and above customer engagement. It links back end processes to deliver what customers actually want. Read more »


Battle of the Service Clouds Part 1: From Quick Response to Quick Resolution – Salesforce vs ServiceNow

June 11th, 2016 | by

Circa 2009: The focus of Customer Service was Quick Response. As long as the customer got a quick acknowledgement of his query, he was happy. “We are looking into it and will get back to you shortly.” – This would have easily sufficed. But the world of customer support needed more. Read more »

service management trends

Knowledge16 – Four Emerging Trends in Enterprise Service Management

June 1st, 2016 | by

In the previous post, we saw how enterprises can transform employee experiences in the workplace by providing them systems that are not only connected but also intuitive with seamless flow of information. In this post, we will talk about four emerging trends in Enterprise Service Management that were identified at Knowledge16.  Read more »


Campaign Monitor vs MassMailer – Which is the better mass email tool for Salesforce?

May 4th, 2016 | by

In our previous posts on MassMailer, we did extensive comparisions with all of the top email marketing solutions for Salesforce. In this post, we do a comparison between MassMailer and another capable email marketin tool Campaign Monitor. We focus more on their ability to send out mass email campaigns from within Salesforce.
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Speed up critical HR processes by integrating Workday and ServiceNow

May 4th, 2016 | by

Workday is a popular Human Resources Management System (HRMS). It acts as the central hub of collaboration for HR teams. With the rise of ServiceNow, there is an opportunity to further simplify HR processes by augmenting Workday’s capabilities with that of ServiceNow. In this post, we discuss how integrating Workday and ServiceNow can benefit your HR team. Read more »


Extend Your Oracle EBS system by Integrating it with ServiceNow

May 4th, 2016 | by

We previously wrote about integrating Oracle E-Business Suite (EBS) with Salesforce. Since that time, we have a new kid on the block when it comes to enterprise cloud applications – ServiceNow. Though it was founded over a decade ago, ServiceNow has been growing in leaps and bounds in recent years. If you’re on Oracle EBS and are considering using ServiceNow to manage all service automation across your organization, you’d be interested in reading this post on how to integrate Oracle EBS with ServiceNow. Read more »


SynQ is attending ServiceNow’s Knowledge16. Are you?

May 4th, 2016 | by

It’s that time of the year again. Las Vegas is calling!

Come May 15th and you will find the SynQ team at Knowledge16. If you, like us, are enthusiastic about connecting, collaborating and learning from thousands of peers regarding ServiceNow products, Knowledge16 is an event you just cannot miss! Read more »


What’s Involved in a Salesforce Financial Services Cloud Implementation

April 12th, 2016 | by

Salesforce Financial Services Cloud is Built on the Lightning platform that was unveiled last year. It’s a complete overhaul of the user experience, making Salesforce faster, lighter, and easier to use. This means that if you’ve been been using Salesforce Classic, and are planning a move to Financial Services Cloud, you need to migrate to the new Lightning platform. If you’re a new Salesforce customer, you’ll need to perform an implementation at the start. In this post, we give you an overview of what the migration and implementation involves. Read more »


Why Salesforce Financial Services Cloud is a Game Changer for Finance Firms – Part 2

April 12th, 2016 | by

In the previous post, we looked at data that showed what investors want from their advisors – a collaborative relationship, and modern tools that enhance this relationship. We also saw that Salesforce Financial Services Cloud is positioned to fulfill these needs. Today, let’s dive deeper to understand what Salesforce Financial Services Cloud is, and what difference it can make to your wealth management firm.
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