Salesforce Remote Admin & Support

Salesforce Consulting is only the Beginning- Our expert support services are tailored just for you

User adoption of a CRM highly depends on the support services offered post consulting by a certified Salesforce partner. Mansa Systems specializes in on-demand, remote Salesforce.com administrator support which offers dedicated certified system support and maintenance to your existing Salesforce setup. We dedicatedly work hand in hand with you to ensure that the administrator is aligned with your customer’s business processes and corporate policy.

Your goals are our Focus

Support Services brief-We provide fully-administered solutions that help you capitalize best of Salesforce by integrating latest apps and run various campaigns, churn out analytics etc. as if we are an extension of your organization. Our team of experts can understand your business initiatives and objectives to solve all your CRM issues and ensure the highest quality of service and system performance at every level. The customer centric approach of Mansa Systems allows your management and customer service teams to focus on core activities and strategic objectives, fuelling your growth.

Services Offered-

  • Salesforce remote admin support - We can cut down the costs involved to recruit an admin & provide you remote admin support online or on call basis.
  • Salesforce Customization Support- Best suited for clients looking for a more complex and full implementation for multiple business processes or more complex projects involving deep development.
  • Force.com Development- Mansa has expertise in development of customer portals, custom web applications and online marketing landing pages. Our team works with you to develop a strategic plan of on-going enhancements that are designed to upgrade & incorporate new functionality and enhance your overall Salesforce experience
  • User/Admin Training- Training is a inseparable and most essential phase of any project. Mansa has a team of qualified experts who groom Client workforce, both Admin and users. The training program is a mix of theoretical knowledge transfer with live demonstration and scenarios that can be conducted Online or Onsite as per client preference.
  • Testing, Documentation, Deployment- The final but the most vital phase of all projects, testing and deployment is done in close surveillance of expert’s onsite, offshore the process is carefully managed by our experts, keeping the client in close confidence. The documentation for each process is handed over to the client in this phase including presentations, cheat sheets, recorded videos, training sessions or any other materials included in the package you select.

Request Type-

Salesforce Admin request: Our remote administrator model provides a “Solution on Call”. Customer will log the ticket through our Zendesk support system
Mansa Systems support rep will assign the right resource based on the priority and requirement

  • Response time for P1 issues is 2 hours
  • Response time for P2 issues is 24 hours
  • Response time for P3 issues is 48 hours

Enhancement requests: Salesforce CRM is an extremely feature rich application that constantly upgrades and so are the needs of our clients. With so many layers of functionality, enhancement is a constant process to creatively leverage those features to maximize client productivity and drastically increase efficiency. For requesting an enhancement in current system

  • Customer will log the ticket through our Zendesk support system
  • Mansa Systems support rep will assign the right resource based on the priority and requirement and schedule a meeting with customer to discuss the enhancement request details
  • Mansa Systems team to provide high level estimates for the enhancement request
  • Customer approval needed in order to execute the enhancement request

Mini Projects: As the organisation progresses, it generates the need to incorporate newer functionalities and processes to the existing Salesforce system. A constant review and improvement is essential to lead business innovation and stay ahead of competition. To suffice the same requirement, a Mini project can be requested.

  • Customer will log the ticket through our Zendesk support system
  • Mansa Systems support rep will assign the right resource based on the priority and requirement and schedule a meeting with customer to discuss the mini project details
  • Mansa Systems team to provide high level solution and estimates
  • Customer approval needed in order to proceed with detail requirements and design
  • Mansa Systems team to provide a proposal document with estimates for development
  • Customer approval needed in order to execute the mini project

Benefits of Mansa Support system :

  • Proactive and Strategic support
  • Results-driven Phase Approach
  • Systematic hierarchical support Model
  • Weekly review meetings & tracker to watch progress
  • Certified Salesforce team
  • Best Practices and Application Health Check
  • On-demand Training
  • Availability of Onshore, offshore& global support model

For more details on Mansa System’s remote admin and support services, please contact on http://www.mansasys.com/contact-mansa or mail us at info@mansasys.com

Pay-as-you-need

Have an upcoming requirement for remote admin/developer resources? We make it simple without having to make long-term commitments or the need to buy support hours upfront. We can even provide dedicated resources for long-term projects. To learn more about our On-Demand Consulting services, give us a call today.