Driving Solar Industry the Salesforce way
Customer Voice
“Mansa team engineers are professional, hard working, and result-oriented. When necessary, they supported the project around the clock…”
Irina Monastyrsky,
Real Goods
Driving Solar Industry the Salesforce way
Solar Industry has shown record level of growth in past few years and, with such rapid growth came an urgent need to have customer data. The industry requirement is such that from the time of an opportunity / inquiry being created till installation and maintenance; the entire business flow should be aligned. Customer data that was stored in disparate systems throughout the organization was to be compiled and located in one CRM system that would provide one single platform to fulfill customer orders and manage the business effectively.
Why Salesforce.com?
Salesforce has been a comprehensive and flexible business management CRM solution with best practices built in. It has all comprehensive features and integrated data analysis and reporting features which best fits the needs of midsize companies to power their businesses end-to-end. With Salesforce the client has functionality to support all business operational needs, including Sales & Service, in addition it handles capabilities such as financials, data storage, procurement, inventory, logistics, product development and sales and marketing in one configurable solution. Salesforce along with Force.com has been able to handle all industry requirements with excellence, scalability and enhanced competitive agility.
Unleash the benefits
From inquiry to installation and Service management in a single application -
- Processing a customer’s order from inquiry to installation has been reduced, in most instances, from several phone calls to a single call
- Ability to advise prospects on the solution to meet their requirements. Build a quote and secure a deposit within a single customer interaction
- Calendaring capabilities that will allow to book the order details and an installation date
- Finally, the administration team is then able to build a bill of materials for the customer’s order and reserve the installation team’s time to do the job
- Salesforce can be extended to efficiently handle inventory and maintenance
Customer Success
Salesforce Powers a Solar Company- Real Goods Solar now successfully & efficiently manages its entire workflow on one centralized platform through Salesforce, with agility and scalability
